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Our Legal Position and What It Means for You

Access to 44ac and its account services depends on your local law and whether your region is eligible — we spell that out clearly here so you know exactly where you stand.

Jurisdiction-dependent accessAccount data protectionbKash, Nagad, Rocket wallet termsClear dispute processYour rights explained
44ac Our Legal Position and What It Means for You
LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you have a question about these terms, want to request a data review, or need to raise a formal dispute, reach out through any of the channels below. We handle legal and policy matters separately from general account help — flag your message as a legal query so it reaches the right team.

Team online

Live Chat

Open the chat widget from your account dashboard. Mark your message as a policy or legal query and our team will route it to the correct handler.

Email Support

Send your legal or data request to our support address found in your account settings. Include your registered mobile number for account verification.

Account Help Centre

Log in and visit the Help section for policy documents, dispute forms and data-request submissions — all accessible from a mid-range Android device.

DATA AND ACCOUNT SECURITY

How 44ac Handles Your Data and Account Integrity

We take a straightforward approach to data: collect what is needed to run your account, protect it with SSL encryption in transit, and do not share it with third parties outside of payment processing — which includes bKash, Nagad, and Rocket for wallet verification. You have the right to request a copy of the data we hold on you, and to ask us to correct anything that is wrong.

Data Retention We keep account data for the period required by our operational and legal obligations. Once that period ends, data is deleted from active systems according to our retention schedule.
Cookie Policy We use session cookies to keep you logged in and performance cookies to understand how the account dashboard is used. You can manage cookie preferences from your browser settings.
Account Security Every login uses an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account pending verification.
Data Request Process To request, correct or delete your personal data, submit a written request through the Help Centre or via email. We aim to respond within the timeframe required under applicable data rules.

Common Legal and Policy Questions

These are the policy questions we get asked most often. If your question is not covered here, contact support and reference the specific term or clause you need clarified.

Yes. Access depends on your local law and whether your specific region is eligible. Opening an account confirms you have verified this for yourself under your local legal situation.

We collect your name, mobile number, and wallet details needed to run your account. Payment data from bKash, Nagad, or Rocket is handled according to those providers' own terms as well as ours.

Yes. Submit a data request through the Help Centre or via the support email shown in your account settings. Include your registered mobile number so we can verify your identity before releasing any data.

Start by contacting support and flagging it as a formal dispute. Our team logs it, reviews the account activity in question, and responds with findings. Escalation paths are available if the initial response does not resolve your concern.

Submit a written closure and data-deletion request through the Help Centre. We process closures after verifying your identity and confirming no pending wallet transactions are outstanding via Nagad, bKash, or Rocket.

The version on this page is always current. We may notify you by SMS to your registered mobile number when material changes are made. Continuing to use the account after an update counts as acceptance of the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.